Magius Casino Terms and Conditions

General Rules

Please read these General Terms and Conditions prior to using our Magius Casino UK website (hereinafter referred to as the “Website”). By using or accessing any section of the Website, you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the “Terms”):

• General Terms and Conditions displayed on this page;
• Privacy Policy;
• Cookie Policy;
• Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
• Rules of particular Magius Online games offered on our Website, which may be accessed through such games;
• Other terms and conditions that you may accept in order to use certain sections and services available on our Website.

In case of any discrepancy, terms of advertising campaigns, Magius bonuses, and special promotions shall take precedence over the other Terms.

If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.

Unless otherwise defined, all references in the Terms to “we,” “us,” “our,” “Company” refer to the company operating the Website, while references to “customer,” “you,” “your” refer to the person using our Website and accepting the Terms.

The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of the English language is sufficient to fully understand the Terms.

The Company offers access to games only through a protected network using technology for encrypting sensitive data.

Regulatory Requirements and Limitations

You may use the Website’s services only if you have reached the legal age under the law applicable to you and are at least 18 years of age. By accepting the Terms, you warrant that you comply with the above age restrictions and you must immediately leave the Website if you have not yet reached the age of 18.

The Company does not provide any assurances or warranties with regards to the legality of your use of the Website, particularly in case gambling is prohibited, regulated or unregulated in your jurisdiction. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website, at all times. Before attempting to open an account with the Website and thereafter each time before using it you must verify whether online gambling is legal in your particular jurisdiction. By using this Website, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.

Residents of the following countries (the “Excluded Jurisdictions”): Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, Sweden, Ukraine (including the territory of Crimea), United States of America, Cote d’Ivoire do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without forewarning. All such changes will be published on our Website. You must check the Terms frequently to make sure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

Apart from the aforementioned Excluded Jurisdictions, please note that some of the software providers represented at our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as listed in Section “Additional Territorial Restrictions” of these General Terms and Conditions. By accessing such software, you warrant that you are not a resident of such jurisdictions.

Your account

In order to use the full functionality of our Website you must open a personal account with the Website.

Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

• each action performed using a Duplicate Account is considered void;
• any promotions that the Duplicate Account has participated in will be cancelled;
• any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;
• the Duplicate Account will be closed without an option to reopen it.

You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We shall not be liable or responsible for third parties accessing your account or for any losses connected with the unauthorized use of your account; all such unauthorized use will be considered your own use.

You must not sell or transfer your account to any other person and you must not buy or acquire accounts of other persons. You agree that any attempt to do so shall null and void and shall constitute a breach of these General Terms and Conditions. This restriction includes, however is not limited to, a full prohibition on the transfer of any assets of value of any kind, such as, however not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition of the said transfers includes, however is not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

It is forbidden to use the login and password of any other person to access the Website.

You must maintain your account details up-to-date. You must immediately let us know of any changes in your registration data.

Closure of your account: You may request the closure of your account at any time by sending an email to customer support at [email protected], subject to the following conditions:

• You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.
• In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided.

Self-exclusion request: you can contact the customer service via e-mail: [email protected], and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.

We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Your warranties

By opening an account on our Website and by using our Website you warrant that:

• you are acting on your own behalf;
• you are a competent and law-abiding citizen;
• you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;
• all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;
• you fully understand and accept the fact that there is a possibility of monetary loss while using our services;
• you are not using monetary funds that you have received in an illegal way or from illegal sources;
• you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer on the Website;
• the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

By opening an account on this Website, you warrant that you have never previously registered another account or received any money through an account belonging to any other person.

By opening an account on this Website, you warrant that you have provided us with true and complete information as requested in the registration form.

Verification of your age, identity, and other checks

You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

We may use a recognized third-parties provider to undertake the Checks on our behalf, including authorized credit reference agencies, identity verification services and/or fraud prevention software. Personal details may be provided to such third parties in accordance with our Privacy Policy.

By accepting these Terms and Conditions, you agree that we are entitled to carry out additional security checks to verify account information and activity in line with applicable regulation and our security and anti-fraud procedures, by carrying out verification via calls / phone, face verification or other such verification as is required to ensure that you are who you say you are.

Account balance, depositing and withdrawing funds

When you open an account at the Website you agree that the financial operations connected to your account will be processed directly by the Company, an operator of a payment system, and/or by a third party designated by the Company to perform this activity.

Depositing or withdrawing funds is facilitated through the payment system of your choice (among those available on the Website from time to time). Wherever possible, withdrawals are processed using the same payment method used to fund the account. You shall use the payment system services available on the Website in accordance with the rules of use imposed by the respective providers of such services.

The account balance is not a bank balance and therefore cannot be subject to insurance, asset-backing or guarantees of any other kind. A deposit or an active balance does not earn any interest.

By making a deposit, you grant the Company the permission to debit from your balance any fines or dues in connection to your activity, as provided by the Terms or the applicable law. You also agree to avoid charging back the deposited funds, annulling the deposits, and agree to compensate the Company for the costs associated with the chargebacks and recalls.

The Company reserves the right to define the minimum and maximum sums of the deposit to the account at its discretion.

Refund policy

You acknowledge and agree that the Company generally offers no refunds of the funds deposited to your account. However, we may consider a refund in exceptional circumstances, including technical problems with our Website or the payment instruments.

No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

To be considered for a refund, you must contact our customer support within 24 (twenty-four) hours of the transaction in question. We will endeavor to respond to your request within 10 (ten) business days. For the avoidance of doubt, all refunds are always at our sole and absolute discretion.

We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Bank Statement, Rental Agreement etc.), also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within thirty (30) days of our request, then such refund or reverse transaction shall not be effected, your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.

If you were funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made.

If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our KYC Department, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.

In all cases when we perform a refund, all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

You can withdraw any winnings from your account by submitting a valid withdrawal request. We will process all such requests in accordance with our withdrawals rules as described in the Terms.

Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.50 EUR (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion or illegal activity.

The Company will attempt to satisfy your wishes in terms of payment method, however, the use of payment method you prefer could not be guaranteed. Therefore, the Company may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal.

All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

		Level 1	Level 2	Level 3	Level 4	Level 5
UR	Per day / Month	500 / 7,000	500 / 10,000	800 / 12,000	1,000 / 15,000	1,500 / 20,000
NOK	Per day / Month	5,000 / 70,000	5,000 / 100,000	8,000 / 120,000	10,000 / 150,000	15,000 / 200,000
HUF	Per day / Month	160,000 / 2,100,000	160,000 / 3,200,000	260,000 / 4,000,000	320,000 / 5,000,000	480,000 / 6,500,000
PLN	Per day / Month	2,000 / 31,500	2,000 / 43,000	3,200 / 50,000	4,000 / 60,000	6,000 / 85,000
NZD	Per day / Month	1,000 / 13,000	1,000 / 18,000	1,500 / 22,000	2,000 / 30,000	3,000 / 35,000
CAD	Per day / Month	750 / 10,500	750 / 15,000	1,200 / 18,000	1,500 / 23,000	2,300 / 30,000
USD	Per day / Month	500 / 7,000	500 / 10,000	800 / 12,000	1,000 / 15,000	1,500 / 20,000
CZK	Per day / Month	12,500 / 175,000	12,500 / 250,000	20,000 / 300,000	25,000 / 375,000	37,500 / 500,000
AUD	Per day / Month	800 / 10,500	800 / 16,000	1,200 / 20,000	1,600 / 24,000	2,500 / 35,000
GBP	Per day / Month	500 / 7,000	500 / 10,000	800 / 12,000	1,000 / 15,000	1,500 / 20,000
CHF	Per day / Month	500 / 7,000	500 / 10,000	800 / 12,000	1,000 / 15,000	1,500 / 20,000

The customer’s VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn’t been actively placing bets for a month is automatically lowered to the lowest level.

At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.

Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms. Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday. You consent that you are familiar and agree with the timetable of withdrawing funds. After the financial department has worked through the request to transfer funds, any further delays in processing payments are not the Company’s responsibility.

The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and of your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation. The Company reserves the right to postpone performing any payments or providing the sum of the winnings until all verification procedures and checks outlined in the Terms are successfully completed.

The Company keeps customer funds separate from its own funds in dedicated client bank accounts. This set-up ensures that funds held in customers’ accounts are kept secure in case of insolvency. Consequently, in the event of our insolvency, your funds are protected and shall be returned to you.

If an Account Holder does not log into his Account for a period of 180 (one hundred eighty) days, the Account will be considered as ‘Inactive Account’. Each month we may charge 5 EUR (five) as an administration fee while the Account remains Inactive. We have the right to change the monthly administrative fee at our own discretion without notice. If the Account balance is less than 5 EUR (five), the entire amount will be charged. When the balance reaches zero, no more administrative fees shall apply.

In case of software malfunctions, erroneous financial transactions, etc., the Company has the right to write off incorrectly accrued funds from the customer’s accounts, and also undertakes to refund all amounts incorrectly written off or not accrued due to technical problems to customers’ accounts during 30 (thirty) days from the time such failure has been detected.

In case the Company has mistakenly (due to a technical error in the winnings table, an error caused by a human factor, or a different kind of error) replenished the customer’s account with funds that do not belong to him, then this amount will be considered the property of the Company and will be deducted from the customer’s account. If a customer withdraws funds that do not belong to him before the error was noticed, then the mistakenly paid amount (without prejudice to the legal means and actions of the customer) will be considered as a customer’s debt to the Company. In the event of an inaccurate replenishment of the balance, the customer must immediately notify the Company via e-mail.

Transfer of funds between customers in any form is strictly prohibited. The Company reserves the right to block all the accounts involved in transfers, deduct any winnings, and report such activity to the relevant authorities.

At any point in time, the Company is authorized to write off the positive balance in your account balance to credit the amount you owe to the Company.

You assume full responsibility for paying all taxes, collections, and other expenditures associated with any win from using the Website services. You agree to compensate the Company for all expenses or losses that the Company may incur as a result of any liability or requirement presented to us by a government body due to requirements to withhold or pay taxes or similar requirements in connection to your withdrawal request or income.

Bonuses and promotions

From time to time we may offer promotional incentives to our customers, such as bonus funds, free spins, loyalty points and/or other special offers (referred to in these General Terms and Conditions as “bonuses” or “promotions”). Some promotions require you to make a deposit (the “associated deposit”) of a defined minimum amount in order to be eligible for the same. You understand and agree that such promotions have their own terms and conditions, in addition to these General Terms and Conditions. These are listed in the relevant sections of the Website. In case issues arise about the conditions of these promotions, bonuses and special offers, the relevant terms and conditions of the promotion in question will prevail over these General Terms and Conditions.

Any bonus offer is limited to one per person, family, household address, telephone number, personal or shared computer (e.g., school, public library or workplace) and personal or shared IP address.

We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.

Residents of any of the Excluded Jurisdictions are not permitted to register or take advantage of any promotion.

All promotions are restricted for residents of Armenia, Tmagiussia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia.

All our bonuses have a wagering requirement, meaning you must bet a certain amount before you can withdraw your winnings. This requirement is expressed as a multiplier applicable to the bonus amount, the bonus amount and the associated deposit amount, or the amount of winnings derived from such promotion (depending on the terms of the promotion in question). By way of example, a wagering requirement of x5 (five) means that you must bet the equivalent of five times the respective amount. Wagering requirements applicable to each promotion are listed in the relevant sections of the Website dedicated to such promotion, and in these Terms.

Different games contribute a different percentage towards the wagering requirements.

Categories	Contribution
Slots* (except the ones listed below), Scratch Cards, and Keno	100%
All Live Games	10%
All Table and Card games	10%
Video poker	10%
Plinko	10%
Jackpot Slots	Not available for play with bonus funds
Slingo games	Not available for play with bonus funds
Bingo games	Not available for play with bonus funds

Special Games contribute with 50% of the bets towards the wagering requirement. The Special Games List is: Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly.

Special Games contribute with 10% of the bets towards the wagering requirement. The Special Games List is: Double Roll, Spin Strike, Wicket Blast, Pinball.

Excluded Games contribute 0% of the bets towards the wagering requirement. The Excluded Games List is: Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, Leprechaun Riches, Sticky Bandits, Goldilocks, Sakura Fortune, Dead or Alive, Dead or Alive 2, Joker Pro, Muay Thai Champion, To Mars and Beyond, Coin Miner, Spaceman, Mines, Hi Lo, Mining Madness, Banca Francesa, Skyliner, Mines (Pascal), Bet With Streamers, Hamsta, Fury Stairs, Ball&Ball, Magic Keno, Save The Princess, Turbo Mines, Dogs’ Street, Fruit Towers, Fast Fielder, Bubbles, Piggy Tap, Flip n’ Spin.

In addition, the Prohibited Games cannot be played at all when there is an active bonus on the account. The Prohibited Games list is: 10x Rewind, Le Kaffee Bar, Scarab Treasure, Fruit Loop, Aztec Emerald, Wild Hearts, Starfang, Guardians of Inari, Legend of Hydra Power Zones, Ishtar Power Zones, Vikings Empire Treasures, Cave of Fortune, Stunning Cube, Dr. Jekyll & Mr. Hyde, Sugar Pop 2, Sugar Pop, Spinnfinity Man, Take the Bank, Mr Macau, Take the Kingdom, Legend of the Nile, The Hive, Mystic Hive, Take Santas Shop, Tower of Fortuna, Thai Blossoms, Stay Frosty, Triple Juicy Drops, Enchanted, Pinocchio, Fruit Bat Crazy, Viking Voyage, Total OverDrive, Back to Venus, Take Olympus, Lava Gold, Return to Paris, WBC Ring of Riches, Zorro Wild Heart, Crazy Jungle, Johnny the Octopus, Johnny the Octopus HR, Magic Crystals, Minesweeper, Minesweeper HR, Redbeard & Co., Secondary Game, White Rabbit, Lil Devil, Crazy Gems, Diego Fortune, Fruity Frost, Gnomes’ Gems, Happy Chinese New Year, Hell’s Band, Hunting Party, Kailash Mystery, Kangaliens, Nord’s War, Poisoned Apple, The Witch, Wild Galaxy, Zodiac, Mighty Moon, Clover Wheel, Neon Bananas, Defenders of the Monastery, Extra Liner Jackpot, Hot Dragon, Amu Tep, Tizona, Astro Legends Lyra and Erion, The Sword and the Magic, Romance V, Sushi Yatta, Towering Pays Excalibur, Elite of Evil Portal of Gold, Jasons Quest, Euro Golden Cup, Gods of Power, Maya U Max, Empire Shields, Fruit Punch KO, Star Supreme, Spirits of the Valkyrie, Candy Tower, Marvelous Furlongs, Knockout Football Rush, Fly, London Hunter, Jellyfish Flow, Big 500 Slot, Cops N Robbers Megaways, Tiki Tastic, Da Vinci, Bullion Bars, Jungle Falls, Paint, Gifts of Ostara, Gladiators Go Wild, Phantasmic Fortunes, Secrets of the Sorcerer, Steam Spin, Raigeki Rising x30, Wild Mine, Gates of Babylon, Dino Odyssey, Monkey God, Bangkok Dreams, Age of Dragons, Age of the Dragons, Wildcraft, Sky Hunters, Beers on Reels, Firedrakes Fortune, Agent 51, Finnegans Formula, Age of Huracan, Double Joker, Tree of Gold, Desert Gem, Speakeasy Boost, Joker Times, Blazing Bull 2, Jewels of Jupiter, Joker Times Xmas Edition, Atlantis Thunder, Burning Diamonds, Griffins Quest, Pawprints of Purrsia, Griffins Quest Xmas Edition, Joker Leprechauns, Pearls of India, Atlantis Thunder St Patricks Day, Hattrick Heroes, Hercules: Do Or Die, Secrets of the Nile, Gold Bonanza, Ali Babas Luck, Leprechauns Magic Megaways, Ali Babas Luck Megaways, Lucky Clucks, Vampire: The Masquerade – Las Vegas, Beautiful Bones, Castle Builder 2, Cool Buck 5 Reel, Immortal Romance, Peek-a-Boo – 5 Reel, Santas Wild Ride, Scrooge, Stardust, Tomb Raider-Secret of the Sword, Untamed Giant Panda, 11 Champions, Pirates Quest, Amber Sterlings Mystic Shrine, Thunderstruck Wild Lightning, Lara Croft Temples and Tombs, Tiki Mania, Banana Drop, Royal Mint Megaways, Diamond King Jackpots, Atlantis Rising, Jurassic Park Remastered, Big Bad Beasts, Zombie Hoard, Age of Conquest, Avalon, Golden Stallion, Incan Adventure, Africa X UP, Chronicles of Olympus X Up, Blood Suckers, Blood suckers 2, EggOMatic, Narcos, Reel Rush 2, Robin Hood: Shifting Riches, Scudamore’s Super Stakes, Secrets of the Stones Max, Serengeti Kings, Simsalabim, Street Fighter 2, Victorious, Wish Master, Scudamores Super Stakes, Wilderland, Rome The Golden Age, Codex of Fortune, Mansa Musas Golden Journey, The Wild 3, God of Fire, Cosmic Charms, Kaiser, Golds Guardian, King Kokos Quest, Hula Magic, Mystery Fox Christmas Party, Faith, Titans Riches, Book of Itza, Scrolls of Aphrodite, Emeralds of Oz, The Smashing Biscuit, Hammer of Gods, Viking Runecraft, Sea Hunter, Mystery Joker 6000, Sweet Alchemy, Bakers Treat, Gunslinger Reloaded, Gemix 2, Pimped, Rage to Riches, Royal Masquerade, Eye of the Kraken, GEMIX, Solar Queen, Solar King, Solar Temple, Mr Cashback, Streak of Luck, Wolves Wolves Wolves, Savage Jungle, Hainan Ice, Midnight wilds, Ace Ventura, Ice Cave, Stallion Strike, Gem Splash Rainbows Gift, The Perfect Heist, Gem Splash Kings Court, Jungle Trouble, Miss Fortune, Heart of the Frontier, Ways of the Phoenix, Galactic Streak, Bombs, Gem Splash Marilyn Monroe, Wild Lava, Bronco Spirit, Golden Beauty, 3 Kingdoms Battle of Red Cliffs, Jungle Gorilla, Queen of Gold, Gold Train, The Champions, Emerald King, Wild Depths, Blaze of Ra, Wild Swarm, Bison Battle, The Shadow Order, Land of Zenith, Fat Drac, Crown of Valor, Dwarfs Gone Wild, Parrot Bay, Tommy Guns Vendetta, Alchemy Ways, Million Dracula 2, Million Zeus, Nefertitis Riches, Million 88, Solomon The King, Million 777, Super 20 Stars, Arcade Bomb, Reel Heist, Piggy Pirates, Spin Town, Win Escalator, Well of Wishes, Jewel Scarabs, Aztec Spins, Reel Keeper, Wild O Clock, Lucky Fridays, Dragons Fire Infinireels, Ancients Blessing, Cobra Queen, Cash Ultimate, Night Roller, The Wisecracker Lightning, Lions Hoard, Beriched, Get the Gold Infinireels, Fa Fa Babies, Ras Legend, Three Musketeers, Dragons Fire Megaways, Royal Gems, Atlantis (Red Tiger), Gems Gone Wild Power Reels, 5 Families, Hoard of Poseidon, Golden Tsar, Aurum Codex, Betty Boris and Boo, Primate King, Harlecoin, Reptizillions Power Reels, Wild Hot Chilli Reels, Wild Expedition, Forever 7s, Dragons Fire, Mega Pyramid, Mega Rise, Dynamite Riches, Eagle Riches, Leprechauns Magic, Bombuster, 10001 Nights, Jingle Bells Power Reels, Sylvan Spirits, Agent Royale, Pride and Prey, Hellcatraz, Marching Legions, Book of 99, Panda Warrior, Frequent Flyer, Heroes Hunt Megaways, Reel Clash, Monopoly Utility Trails, Rainbow Riches Race Day, Rainbow Riches Drops of Gold, Hurricane Horse, Gems Odyssey, Pets Go Wild, Crime Scene, Jokers Luck Deluxe, Jokers Luck, Wild Wild Cash Out, Bank Job, 1 Reel Egypt, 1 Reel Halloween, 1 Reel Monkey, 1 Reel Golden Piggy, 1 Reel Fruits, Mustang Riches, Casino On the House, Van Gogh, Laser Cats, Egypt King, Immortal Monkey King, Sea Raiders, Mega Maya, Sea God (Swintt), Royal Rumble XtraGacha, Kochbuch, Star Stretch, Tokyo Dragon, Jorgen From Bergen, Lone Rider XtraWays, Book of the East, La Tomatina, Soldier of Rome, Black Horse, Hot 777, Fruit Mania Deluxe, Hot 777 Deluxe, Butterfly Lovers, Black Horse Deluxe, Sonic Reels, Telly Reels, Arcade, Football Mania, 9 Lions, Larry the Leprechaun, Relic Hunters, Reel Hero, Football Mania Deluxe, Power of Gods The Pantheon, Neon City, Lucky 9, Power of Gods Egypt, Reel Joke, Prosperity Pearls, Power of Gods Hades, Sizzling Bells, Jelly Reels, Spectrum, Frozen Inferno, Jokerizer, Alchymedes, Wolf Hunters, Legion Hot 1, Towering Pays Valhalla, Double dragons, Spina Colada, Ozwins Jackpots, The Royal Family, Vikings Go To Hell, Tuts Twister, Dark Vortex, Baron Samedi, Football Glory, All Star Knockout Ultra Gamble, Frost Queen Jackpots, Atlantean Gigarise, Robin Sherwood Marauders, Cauldron, Martian Miner Infinity Reels, Robin Nottingham Raiders, Winfall in Paradise, Hunters Moon Gigablox, All Star Knockout, Holmes and the Stolen Stones, Cazino Cosmos, Dwarf Mine, Niagara Falls, Jackpot Raiders, Johnan Legendarian, Super Cash Drop, Golden Boot, Hong Bao, Doctor Electro, Midas Treasure, Caribbean Anne, Zombie Queen, Operation Diamond Hunt, Big Bounty Bill, Pyro Pixie, Blazing Bull, Maui Millions, Ducks Till Dawn, Goblins and Gemstones, Caribbean Anne 2, Holmes Reel Detective, Viking Honour Xtrawild, Monster Domination, Book of Baal, Zilliard King, Legend of Senteng, 1 Reel Patrick, Wolf Call, Book of Raider, Vikings go to Valhalla, Rainbow Gold, Summer Cocktail, Across the Universe, Masters of Valhalla, Rise of the Valkyrie Splitz, Omuato, The Great Pigsby Megapays, Magic Spins, Book of Easter, JetX, CricketX, All That Cash Power Bet, Green Machine Deluxe Power Bet, FoxFire, Beat The House, Guises of Dracula, Interstellar Attack, Big Fishing, Feather of the Nile, Diamond Royale, Charmstones, Dragons Axe, 1 Reel Joker, Bomb Runner, It Came from Venus, Wild Diamond 7x, Mystery of LongWei, Dalai Panda, Stellar Spins, Wild Ocean, Loco Habanero, Snail Race, Dragons Chest, The Great Wall, Crystal Cavern, Savage Lion, Fishin for gold, Alice in the Wild, Wolf Haven, 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Immortal Ways Spooktacular, Jurassic Fight, 9 Coins Grand Diamond Edition, Juicy Rolls: Feature Frenzy, 9 Coins Grand Diamond Edition Xmas Edition, 1 Reel – Demi Gods VI, 1 Reel – Demi Gods V, 1 Reel Demi Gods 2, 1 Reel -Queen Of Water, 1 Reel – Rooster Mayhem, 1 Reel – Jarptitsa Unleashed, 1 Reel – Fruits Craze, 1 Reel – Classic, 1 Reel -Caribbean Treasure, Tower Quest Legacy, Cave Of Gems, Burning Stars 3 Halloween, Burning Stars 3-Xmas, Saturn Spins Power Combo, Saturn’s Treasure, More Unusual Catch, 3 Cherry Frenzy, Speed Crash, Power of Gods: Medusa, CashCrab Football PvP, Penalty Shoot Out, Football X, Darts Champion, Wild Cherry Blast, Pyramid Rising x33, Penalty shoot-out: Super Cup, Penalty Roulette, Gold Blitz Extreme, Flame & Fortune: Hold & Win, Lil Demon: Blazing Lava, Golden Clover, Vilk and Little Red, Juicy Crush, Juicy Crush Halloween, Lightning Clovers: Hit The Bonus, SugarPop 2: Double Dipped, Gem Stone Odyssey, Blazing Rush Express, 15 Coins Grand Gold Edition, Scorex, Jackpot Mines, X Towers, Feather Fury, Raging Zeus Mines, Golden Dragon Bingo, Carnival Riches, Cerberus Gold, Candy Treasures Cash Towers, Bingote QF, Tutans Treasure, Baking Bonanza, Bingo Billion Llama, Bichos da Amazônia Bingo, Bingo Fada da Fortuna.
You will first wager your Real Money Balance. Once the Real Money Balance is fully wagered, you will start wagering your Bonus Balance.
Wagering requirement has to be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after the bonus is received. Once this period has expired, the available bonus and any winnings derived therefrom will be voided.
Customers attempting to withdraw funds before the wagering requirements are met will have their bonus balance and all winnings derived therefrom voided.
Once the full wagering requirement is met, the respective bonus funds and any derived winnings will be released in the real money wallet and will be available to withdraw according to our withdrawal rules.
If you received any no-deposit free spins, you agree to have your winnings from this promotion capped at 80 EUR, in addition to the wagering requirement of x40 (forty) on the derived winnings.
Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 20 EUR (twenty) no-deposit bonus will have a maximum withdrawal limit of 100 EUR (one hundred). Any winnings above 100 EUR (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.
All withdrawals made will be subject to audit and game play review, as well as account verification process.
Our bonuses are intended for entertainment purposes only. If the bonus or deposit are not used as intended (for casual betting and playing), we will deem such actions a violation of the Terms.
It is strictly prohibited to engage in any promotion abuse. This includes, but is not limited to:

• Any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) magiusque spots on the table);
• Placing individual bet amounts greater than 5 (five) EUR before wagering is met;
• Moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
• From high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;
• Two-tier betting;
• Playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards – for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit;
• Other strategies, taking advantage of any software, bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem to be abusive.

If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.

Placing bets and gambling

When placing a bet, it is your responsibility to check that all details of the bet are correct.

Once you placed a bet, you won’t be able to cancel it. We reserve the right to deny any bet or cancel any bet already placed, at our sole and absolute discretion.

You accept and agree that the result of the games on the Website is defined by a Random Number Generator and you accept the results of all such games. You agree that in the event of a discrepancy between the result of a game that appears on your screen and the game server utilized by the Website, the result on the game server shall prevail. You agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation.

We are not liable for any losses or damages which could be potentially caused by gambling.

In case of disagreement regarding a bet or winnings, the decision of the Company is final and not negotiable.

Fraud, illegal and improper use

The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• Using the Website for commercial purposes or in someone else’s name or interest;
• Engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases where funds are recalled/disputed;
• Using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole, or bug, using software or hardware to automate, distort or influence the outcome of bets;
• Colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating, or coordinating with others;
• Using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;
• Engaging in money laundering, terrorism financing, or any other criminal activity;
• Threatening, harassing, or abusing other customers or members of our staff;
• Attempting to attack, gain unauthorized access to, or hinder operation of the Website, the servers on which the Website is stored, or any server, computer, or database connected to the Website, attempting to circumvent our security systems;
• Attempting to copy, reverse engineer, decompile, modify, derive source code or other information from the software connected to, or used by, the Website, as well as attempting to remove or obscure any proprietary notices placed on such software, or use it for any other purpose than personal entertainment;
• Attempting to sell or transfer your account to other persons or to acquire accounts of other persons.

You agree not to bring harm to the Website or its reputation.

We reserve the right from time to time to conduct a gameplay review/review the customer’s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions, or to close the customer account.

Should we arrive at a reasonable suspicion that you have engaged in fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following actions, at our sole and absolute discretion, with or without notice:

• Immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
• Permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
• Void any winnings obtained, cancel any pending withdrawals, and confiscate the real money balance of your account;
• Void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;
• Contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.

The Company retains the right to notify the responsible government bodies as well as other online casino operators, online service providers, banks, payment and credit card processors, electronic payment providers, as well as financial institutions in case of suspected fraudulent, illegal, or otherwise suspicious activity. For your part, you agree to provide full cooperation in investigations of such activities.

Limitations of liability

You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using the Company’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.

The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Company at this moment.

Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:

• any error that you made by entering the wrong information;
• any kind of fraud, false or misleading activity;
• the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account;
• any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures;
• using your account for purposes that may be considered illegal according to the applicable legislation;
• any operations and transactions that are conducted after correct input of your username and password;
• any unsanctioned use of data connected to you or your account;
• inability to use the Website or absence of access to it for any reason;
• any action or transaction that is performed by a third party using your username and password;
• low quality of access (or lack of access) to the Website.
• Any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other commmagiuscation methods, or by your internet service provider;
• Loss of any transactions that arises from incorrect functioning of connection used by you or any other organization that transfers data between you, the Company, or any other company that is regulating payments;
• Any electronic commmagiuscation that was not received;
• The result of any action on behalf of the government or force majeure circumstances;
• Participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in;
• Any errors, omissions, typos, bugs in the Website or the software used therein;
• Any direct or indirect result of your breach of the Terms.

Changes on the Website

The Company retains the right to make any changes to the Terms at its discretion, at any time.

Any changes become effective from the date indicated in the Terms. It is your responsibility to check for updates to the Terms each time you use the Website.

When you continue using the Website after any changes are made, you agree with these changes, no matter whether or not you received a factual notification of the changes or have familiarized yourself with them. If you disagree with any of the changes, you must cease further use of the Website.

Notices

You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Company cannot be held responsible for you not receiving information on time. All correspondence, including electronic commmagiuscation, is considered as “written” and to have been received no more than 5 (five) business days after it has been sent. The Company has the right, but not the obligation, to conduct commmagiuscation in writing. If you have any questions regarding your use of the Website or the Terms, please contact us at: [email protected].

Complaints resolution procedure

You may contact our customer service by email: [email protected].

Complaints are handled in the customer service and could be handed to other departments of the Company in cases when the customer service cannot solve the case immediately. The customer shall be reasonably informed about the state of his/her complaint.

A “dispute” is defined as any complaint which:

• relates to the outcome of the customer’s gambling transaction;
• is not resolved at the first stage of the Company’s complaints procedure.

Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to: [email protected]

In accordance with the applicable data legislation, and in order to sufficiently identify the customer submitting the complaint as the legitimate account holder, you shall include:

• Account username;
• Full name as registered on the account;
• Email the complaint from the registered email address;
• Email subject to contain COMPLAINT reason;
• A detailed summary/explanation of the complaint;
• Specific dates and times associated with the complaint.

Upon receipt of the required information to process the dispute, the Complaints Resolution Committee will review your case and provide you with an answer regarding the presented issue.

We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.

If you are unsatisfied with the resolution of your complaint by the Complaints Resolution Committee, please feel free to explore further external dispute resolution options.

You acknowledge and agree that you are contracting exclusively with the Company for the provision of all services available on the Website. You agree not to bring any claim or dispute to or against any third party involved in the operation of the Website, including, without limitation, suppliers of software, games, odds, payment providers, payment processors, and payment agents.

Applicable law and jurisdiction

Any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be settled in accordance with the applicable Law.

Additional territorial restrictions

Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time. By making use of these games you warrant that you are not a resident of the respective restricted jurisdictions as outlined in this section below.

NetEnt games are unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tmagiussia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

In addition to the above, Planet of the Apes Video Slot is unavailable for Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot is not available in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

Narcos Video Slot is not available in the following jurisdictions: Indonesia, South Korea.

Street Fighter Video Slot is not available in the following jurisdictions: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

Additionally, Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) can only be played in the following jurisdictions: Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

Sports Betting Rules

If you are unsure about the rules related to placing a bet on any particular sport or market, you can refer to this page to find them all explained in full.

The minimum amount for a bet is 1 EUR. Your maximum amount for a bet differs between sports and regulatory jurisdiction. When customers place a bet, they will see the allowed value specified in the field.

The operator’s rights:

• Reserves the right to refuse the whole or any part of any bet request for any reason and at our sole discretion.
• May void/cancel the bets: Individual bet requests may be reviewed, and an alternative price or stake offered at our sole discretion. In cases where placed after the outcome of an event is known or after the selected participant or team/participant has gained a material advantage.
• To void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, the operator reserves the right to cancel any bet that may have been accepted retroactively.
• To void any or all bets made by any person or group of persons acting to defraud us.
• To cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach, etc. As well, the operator reserves the right to withhold payment and void the bets if there are reasonable grounds to suspect match-fixing or breach of the integrity of the event.

Customers cannot cancel or change a bet once the bet has been placed and confirmed (only the Cashout option can be used).

We do not accept parlays where two or more objects will affect each other. Even if a customer has such a bet accepted by mistake, we will cancel such bets afterward. In such circumstances, bets can also be cancelled after the result has been determined. The whole bet would be cancelled, even if parts of it are valid.

In situations where we believe that a bet is placed after the outcome of an event is known or after the selected participant or team/participant has gained a material advantage – we reserve the right to void the bet, win or lose.

Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted that includes an event after its start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.

Irrespective of which betting odds format you select for odds to be shown in your customer account, all bets will be settled based on American odds.
Multiple bets that combine different selections within the same event are not accepted. (unless it is Betbuilder feature)
When an event is cancelled, all related bets will be void automatically and accounts refunded. If any match is abandoned due to injury or bad weather etc. all bets that have already been settled until the time of abandonment will stand.
The operator does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.
We do make every effort to ensure all live betting information is accurate, however, there may be situations where such information is incorrect. It is the sole responsibility of the customer to check that information is accurate before placing the bet.
Winnings will be credited to the Customer’s account following confirmation of the final and officially announced result.
The betting events shall be deemed to have occurred despite the fact that they have not actually finished if match has already lasted at least:

• Football 60 min;
• Basketball NBA – 40 min;
• European basketball or in case of playing according to the FIBA and WNBA rules – 35 min;
• Ice Hockey NHL – 54 min;
• Other Ice Hockey – 50 min;
• American Football – 50 min;
• Baseball – for result purposes: 5 innings, but for the outcomes of the betting markets ‘total’ and ‘handicap’ – at least 9 innings;
• Handball 50 min.

Exceptional circumstances
These rules apply unless superseded by sports specific betting rules.
Abandonment: If the event does not conclude within 12 hours of the scheduled start time, all bets are voided.
Cancellations: If the event is cancelled, all bets are voided.
Postponements: If an event’s start time is postponed more than 12 hours from the original scheduled time, all bets are voided.
Change of Opponents: If there is a change in opponents for an event, all bets are voided.
Change of Venue: If there is a change in venue, all bets are voided.
Periods of Time: If the length of the event is modified, all bets are voided.
Dead Heat: In the event that there are more winners than expected, the winnings will be split proportionately.
Change of Surface: If there is a change in surface all bets will stand.
Dead heat rules
A dead heat is defined as an event in which there are two or more joint winning contracts.
In the case of a dead heat, the winnings made, and losses incurred by users are split according to the number of competitors. The formula for this, along with relevant examples, are given below:
For’ bets are decided using this equation:
Return = (Backer’s stake * (number of expected winners/numbers of actual winners)) * original odds.
For instance, if the user placed a for order of €20 on a horse at odds of 4.0 which then finished first in a dead heat with two other runners, their bet would be divided as follows:
(€20*(1/3)) * 4 = €26,67
Profit/loss = return – backer’s stake = €6.67
Against’ bets are worked out like this:
Return = ((1- (expected number of winners / number of actual winners) * original odds) / (original odds – 1)) * original liability
For instance, if a user placed a sell order on the same event for €20 at odds of 4.0, their return would be calculated as follows:
(1-(1/3)*4.0/(4.0-1)) * 60 = ((0.6667*4)/3) = €53.33
Profit/loss = return – original liability = €53.33- €60 = -€6.67
In the event of a dead heat in a multi-winner market, only contracts that are tied past the last winning position will be affected. Any winning contracts will then be divided by the number of places remaining.
For example, in a top three horse racing market if the first three horses were involved in a dead heat for first place, then all three would be declared winners and no dead heat calculations would apply.
If two horses tied for 3rd after the first two horses had past the post, then dead heat rules would apply to the 3rd and 4th horses only, with them sharing the final winning position.
Bet settlement.
All resulting should be based on the official source or official website of the competition in question. In cases where statistics or results from official source are unavailable, or there is significant evidence that the website has incorrect information use of independent sources for settlement can be evoked. In cases of absence of consistent information we will settle bets based on in-house statistics.
Re-settlements and errors.
Markets are generally settled shortly after the end of the event in question. Sportsbook provider may settle (or partially settle) some markets before the official result is declared, simply as a customer service benefit. However, Sportsbook provider reserves the right to change the market settlement if:

• The official result was different from the result on which the sportsbook provider initially settled the market (for example, a result modified by the competent regulatory body shortly after an event);
• The entire market was declared void (for example, in case of suspension of the event);
• If technical or system problems or human errors occur, the sportsbook provider reserves the right to reverse the settled market or void the bet.

Non-participants and injuries
If a player, team, or other competitor has taken part in a sporting event after it has officially started and subsequently does not complete the event for any reason, any bets placed on that player, team, or other competitor will be considered valid (i.e., bets on that player, team, or competitor will not be void).
In the event of an injury being announced in a market where the number of games or the price of runners remaining could significantly affect prices (e.g., top scorer/top run scorer), we reserve the right to void bets, apply a Rule 4 deduction, or revert bets to the next price offered after the market has been revised due to news of that injury.
Selections not offered
Sportsbook provider endeavors to always keep its markets up to date (so that potentially winning selections are always on offer in each market). However, should the ultimate winning team, individual, or participant be unavailable for any reason, bets on other selections in the applicable market will stand (and will be settled in accordance with these and any other applicable rules).
Scoring Screens/Score Centre.
The score screens are indicative only and sportsbook providers will not be held responsible for bets placed on their basis.
Cash Out.
Cash Out is a feature offered on various Sportsbook single and multiple bets. Cash Out allows you to modify your original bet and lock in a win or loss by settling your bet (or part of it) early, without having to wait for the event to end.
Acceptance of your Cash Out request is not guaranteed and may not be successful if, for example, the market suspends odds movement before your request has been processed, due to an unforeseen technical problem, or if the third-party provider covering the sporting event has not been able to continue coverage as originally agreed. Sportsbook provider reserves the right to suspend or disable the Cash Out feature at any time.
If your Cash Out request is successful, a “success” message will be displayed and your bet (or the relevant part of your bet) will be settled immediately and any winnings equal to the amount shown on the Cash Out button will be returned to your account. Immediately.
Sportsbook provider reserves the right to void settlement of a Cash Out if the bet or a market is settled in error (eg human or technical error). If Sportsbook provider re-settlement a bet, changes to the customer’s balance may be made to reflect the changes in the settlement of the bet.
Cash out is not available for wagers placed with Free bets or Risk-Free bets.
Partial Cash Out allows you to cash out a part of your bet while leaving the remainder of your stake to run and be settled upon the final score.
Bet Builder
BetBuilder is a feature that allows bettors to create a personalized bet on a game by combining multiple outcomes or events within that game. This could include aspects like the number of goals scored, corners won, players to score, or yellow cards issued, all within the same match. The odds for each selected outcome are combined to give a total odds price for the BetBuilder bet. This tool offers bettors the flexibility to tailor their bets based on their predictions for how different aspects of a game will unfold. Markets which can be combined are indicated with a relevant icon. If any individual selection is void, or a player in the bet does not take any part in the match, then the whole bet will be made void. For any obvious pricing errors, sportsbook provider reserves the right to cancel any bets placed at that wrong price.